Terms and Conditions

Terms & Conditions

Please read these terms and conditions of use ("Terms of Use") in detail. By accessing or using our website and services, you agree to be bound by the terms and conditions of these Terms of Use, Terms of Service, and all terms incorporated into these Terms of Use by reference.

Our International Shipping and Mailing Address Physical shipping and mailing address is the  property of ProPack Courier.

The Customer is not the owner of the shipping and mailing address.

All information of our customers is treated carefully and confidentially, and will not be sold, trade or given to a third party not associated with ProPack Courier.

The Customer is allowed to ship to and or mail their goods, letters, catalogs, (LEGAL Packages) ETC. to the address provided if their membership status is in good standing, as approved by ProPack Courier.

Physical access to shipping and mailing address is allowed based on consultation with ProPack Courier only.

Prohibited are commodities such as:
All contraband as outlined by Jamaica customs website, Items deemed to be unlawful, cash, debit/credit cards, jewelry, works of art, firearms and ammunition, explosive and flammable items.

We are not involved in trading of goods and therefore acts only as a facilitator. ProPack Courier is therefore not responsible for any loss as a result of incorrect purchases, items that don’t perform as stated in the online description or any variation from the stated performance by the seller online.

ProPack Courier is not liable for any loss and or damage to customer’s goods, mails or any shipment before entering ProPack Courier’s network.

ProPack Courier is not liable for any loss and or damage to customer's goods that are not carefully and properly packaged to meet AIR shipping requirements and best practices when preparing your shipment to withstand the transit cycle.
 
Proper packaging is the sole responsibility of the shipper/merchant. In no event will ProPack Courier be responsible for ensuring that items are correctly or safely packaged, and will not be responsible for any damage to fragile or breakable items. All claims of this nature need to be resolved between you and the seller of the items. ProPack Courier will not mediate or otherwise participate in any disputes between you and the seller. 

While we strive to ensure timely delivery, shipping delays may occur due to factors outside of our control, including but not limited to weather conditions, carrier delays, port delays or customs processing. By placing an order, you acknowledge that such delays are inevitable and agree that ProPack Courier shall not be held liable for any inconvenience or damages arising from these delays.

ProPack Courier will only accept liability as set out in below:

ProPack Courier is not responsible or is in anyway liable for losses of cash, items purchased via the internet which includes items being delivered to the wrong address or is stolen before it enters our facility. 

ProPack Courier is not liable for delayed mail/ package delivery to our COURIER facility.
 
If ProPack Courier under any circumstance is found to be liable for consequential loss. Maximum settlement for uninsured shipment is US$50.00
 
ProPack Courier’s Claim and Settlement:

It is agreed that the total liability of ProPack Courier shall be limited, in any event, to the sum of US$50.00. Additionally, ProPack Courier provides insurance coverage not exceeding US$50.00. Insurance for a higher amount can be arranged through a third party. The customer must contact our office before order is placed.

ProPack Courier requires you to contact US before shipping any shipment with value of US$500.00 or over. Any loss and or damage related to ProPack Courier must be reported to the company within 24 hours - 72 hours. 
 
The Customer is required to inspect his/her shipment when it is received for damage and or missing content. If contents are found to be damage or missing or lost, the matter must be reported immediately and or within 24 - 72 hours of receiving your package, failing to do so could adversely affect claim settlement as reports made after this timeframe may not be eligible for investigation or reimbursement, as they may fall outside the claim window.
 

To Report a missing or damage package

Please send the following details to info@propackcourierja.com​
1. Your tracking number
2. A description of the issue
3. Clear photos of the package, contents, and any damage (if applicable)
4. Proof of value (invoice or receipt from the vendor)​

For approved settlements within our terms replacements items must be of equal value. As a business to consumer service, all items transported through the Service will require a commercial invoice in order to clear customs, and items cannot be declared as gifts. Invoice MUST be presented showing item's description, date of purchase and original purchase price.

Customs and other Clearance Charges

Authority to Act as User’s Acceptance & Customs Clearance Agent
The Service requires that the Company, its subsidiaries, affiliates, and agents accept, transport, import, and (when applicable) deliver User’s packages and mail shipments. By accepting electronically (for example, by clicking “I Agree”), using this Website, or using the Service (for example, by sending a package or mail to the provided US address), you authorize the Company, its subsidiaries, affiliates, and agents to act as User’s agent for the purpose of acceptance, transportation (whether by own equipment, or by a third party), importation (“Customs Clearance”) and delivery of all packages and mail shipments sent to the provided global forwarding address. Moreover, User acknowledges and authorizes that the Company may make declarations based on the information provided by the User or found within the package or mail shipment and can accept valuations on the User’s behalf (with or without User’s knowledge) if such required information is not available or forthcoming.

The Customer agrees to reimburse ProPack Courier for fees and taxes paid on the customers behalf:
1.Customs Duties and Taxes both local and foreign.

2.Associated clearance charges and fees
 
3.Unspecified charges and cost related to customer’s shipment.
 
You agree and acknowledge that ProPack Courier will receive no information or have any responsibility with respect to the content of any packages that you transport through the Service. Furthermore, you will be liable to ProPack Courier for any damages that ProPack Courier has suffered as a result of your failure to comply with any of the applicable laws and/or shipping restrictions, damages which may include legal fees, fines, or any other loss suffered by ProPack Courier.

ProPack Courier reserves the right to refuse, withhold, turn over or destroy any items that are in contravention of any local laws or shipping restrictions, national regulations or are otherwise potentially dangerous or prohibited by law. ProPack Courier is not responsible for any packages which are lost, destroyed, or confiscated by government authorities in contravention of the above.

You understand and acknowledge that any items transported into Jamaica through the Service may be subject to inspections by the Jamaica Customs for compliance with local laws and duties. ProPack Courier is not responsible for any damage to the items, liabilities, penalties or additional charges which may be incurred as a result of these inspections.

As a business to consumer service, all items transported through the Service will require a commercial invoice in order to clear customs, and items cannot be declared as gifts. 
 
Payment for Service

The customer agrees to pay ProPack Courier charges and fees for the clearance and handling of his/her shipment and any other service fee related to customer transaction(s), ProPack Courier is not responsible for items that are not collected within 30 days. These items may be auctioned to the public to recover cost or discarded, destroyed or otherwise disposed of by ProPack Courier 's discretion.

Shipping rates are subjected to change without notice.
 
It is your responsibility to ensure the accuracy of any information that you provide to ProPack Courier and any sellers or suppliers. ProPack Courier is in no way responsible for any lost or mis-delivered packages as a result of error in the names, addresses, or other identification information provided by you to ProPack Courier or to the seller. 

In particular, errors or failure to provide your unique ProPack Courier identification number to the seller may result in your package being lost in our warehouse or otherwise delayed, and ProPack Courier will not be responsible for any damages that you may suffer as a result. Unclaimed items which are unidentifiable or otherwise undeliverable will be stored at ProPack Courier warehouse for up to 30 days, after which it will be disposed of without any compensation to you. If ProPack Courier is required to locate a package as a result of your error, you may be required to pay an additional fee for this service, regardless of whether the package is ultimately found.

Refund, Return and Exchange Policy

All services rendered by the Company are provided on a non-refundable basis. This includes but is not limited to, parcels received, warehouse storage, freight forwarding and delivery.
Customer agrees to pay all shipping/freight fees and other charges incurred for services rendered.

1. We are not responsible for any errors by the merchants in fulfillment of orders or otherwise. User will have to make arrangements with the merchants for any returns, refunds or exchanges of items directly in accordance with the merchant's terms and policies. 

2. We do not facilitate any exchanges. We will do not facilitate the return delivery of items(s) ordered from the merchant.

Delivery Policy

1.    General Information
We receive shipments trice per week, Tuesday Wednesday & Thursday.  

Pack on Monday for Tuesday flight

Pack on Tuesday for Wednesday flight

Pack on Wednesday for Thursday flight

Packages are cleared in Jamaica on the same day of flight arrival, with the exception of natural disasters, flight delays and holidays. Packages are processed within within 24-48 hours. This is subject to change based on the service operations of our 3rd party airline carrier.

2. Delivery Time
Priority Deliveries are done within 1 – 2 business days.
Express Deliveries are done within 1 business day.
 
Unless there are exceptional circumstances and holidays, we make every effort to fulfill your order within the time period selected and our regular delivery schedules. Please note delivery times are estimates and aren't guaranteed. We are not liable for any damages or loss caused by delays. All deliveries are free.

3. Delivery Location
We offer delivery to Spanish Town, Portmore & nearby surrounding areas. Delivery is to (1) location per shipment/account and cannot be split. Please note we do NOT turn off into volatile areas and narrow lanes for safety precaution and within city limits. If you live in a remote area, please feel free to contact us to confirm if deliveries are done in your area.
If no one is at the address and you’re not available via phone or present when delivery is attempted. We will send a WhatsApp to the contact # or an email to the email on file. We’ll make (1) one delivery attempt. If the delivery attempt is unsuccessful:
1.    Your package will be sent back to the local warehouse for pick up.
2.    Delivery can be rescheduled at a time and date convenient to you at a cost. 
3.   Re-routing or change of address fees is not apply.
 
To avoid disturbing you and your neighbors, the driver will NOT knock on doors or blow horns but will contact you directly for delivery only between the hours of 8:00 am & 6:00 PM. An out for delivery email notification will be sent on the day and the driver will contact you 10 – 15 mins before arriving. Please be dressed and ready outside to receive your package as the driver will leave within 5 minutes after arriving.

4.    Delivery Address Preference
You will get the option to add your work/ office location as a delivery option. Your default address on file will be selected accordingly.
When adding a new address, you can choose whether you want to receive deliveries on weekends (home) ONLY or weekdays (office) ONLY by only inputting that one address. 
No Sundays deliveries unless arranged.

6.    Express Delivery N/A
Packages exceeding 50 lbs will incur an additional delivery handling fee

7.    Customer Service
ProPack courier Customer Service handles all inquiries for deliveries. You can contact us via email [email protected] or whatsapp 876-463-9418. You can contact us if you would like to hold or reschedule delivery or with any other questions you may have.

8. Packages Collection  

Customers who have packages are required to collect all packages at once, we do not offer partial collection .
 
Changes to Terms of Use
ProPack Courier reserves the right to change or modify any of the terms and conditions in these Terms of Use or any policy or guideline of the Site and Service, at any time and in its sole discretion.

Any changes or modifications to these Terms of Use will be effective immediately upon posting on the Site, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of this Site following the posting of any changes or modifications constitutes your acceptance of such changes or modifications. Therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to your use of the Site. If you do not agree to the changed or modified terms, you must stop using the Site.